Important Information About Us.

Here is some key information you need to know to help you understand what type of advice I am able to give you, so that you can me an informed and confident choice when engaging me

Details about me and my Financial Advice Provider

Full Name: Vinay Satya Pal Grover (Vins Grover)

Address: 65 Central Park Drive, Henderson, Auckland 0610 – New Zealand.

Phone: 09 835 2440

Email: [email protected]

FSPR Number: FSP452306

Licensing Information

The Mortgage Hero Limited FSP768376 holds the full license and is authorised by this licence to provide financial advice service. Our contact details are:

Trading as: The Mortgage Hero

Address: 65 Central Park Drive, Henderson, Auckland 0610 – New Zealand.

Phone: 09 835 2440

Email: [email protected]

We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.

Nature & Scope of Financial Advice Services

The Mortgage Hero Limited provides advice to our clients about

  • Mortgages
  • Life and Health Insurance
  • Debt Consolidation

Our duties

I am bound by and support the duties stet out in the Financial Markets Conduct Act 2013. These duties are

  • Meet the standards of competence, knowledge, and skill set out in the code of conduct.
  • Give priority to the client’s interests.
  • Exercise care, diligence, and skill.
  • Meet the standards of ethical behaviour, conduct, and client care set out in the code of conduct.

Services I provide

I will help you choose a loan, life and health insurance for your purpose from a panel of lenders / insurers (see below).


  • ANZ
  • ASB
  • Westpac
  • BNZ
  • SBS Bank
  • Co-operative Bank
  • Sovereign Home Loans
  • Heartland Bank
  • Bank of China
  • Liberty
  • ASAP Finance
  • Avanti Finance
  • Basecorp Finance
  • Cressida
  • DBR
  • First Mortgage Trust
  • NZCU
  • Pepper Money
  • Plus Finance
  • Prospa
  • Southern Cross Partners


  • Asteron Life
  • Partnerslife
  • AIA
  • Cigna

Products I provide

The types of financial and Insurance products I can give advice on are

  • Home Loan
  • Investment Property Loan
  • Construction Loan
  • Debt Consolidation
  • Car Loan
  • Personal Loan
  • Life Insurance
  • Trauma Insurance
  • Total and Permanent Disability Insurance
  • Income Protection Insurance
  • Mortgage Repayment Cover
  • Health Insurance

I am unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this. Any advice I give in relation to KiwiSaver withdrawal for the first home purchase is limited to factual information on what can be withdrawn and the process for this and does not extend to whether or not this is in your best interests. Please consult an investment adviser for advice on retirement savings.

How am I paid?

Commissions and Incentives

For services in relation to loan products/insurance, commissions may be paid by the product provider as follows:

Initial commission – a percentage of the value of your loan balance ranging from 0.55 % to 1.00 %; a percentage of the value of your insurance premiums ranging from 30.00 % to 230.00 %

Ongoing commission – a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the loan ranging from 0.15 % to 0.20 %; or on renewal of insurance products ranging from 5.00 % to 30.00 %.

I can also receive a referral fee or commission if I refer you to our referral partners.

The commission I receive is shared with The Mortgage Hero Limited for providing me with compliance support, training, and back-office support.

Fees and expenses

Generally, I won’t charge you any fees for the advice I provide to you. This is possible because, on settlement of a loan or issue of any insurance policy, I usually receive commission from the lender or insurer.

Any exceptions to this general position are explained below.

a. When I don’t receive commission from the lender / insurer: If you request that I provide financial / insurance advice and I do not receive a commission from the lender / insurer, I may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before I complete the services and would be based on an estimate of the time spent providing the advice.

This may arise in the rare event that you request that I provide services in relation to either a product that is offered by a lender / insurer I do not hold an accreditation / association with, or a product that is outside my usual arrangements with my product providers.

b. I may charge you for the financial advice that I provide if you cancel or refinance your mortgage within 28 months after it settles or if you cancel your insurance policy within 24 months from the date of issue. We will use the following formula to calculate the fee:  

Fee for our financial advice = $5,000 + GST for minimum 20 hours of work calculated at $250 per hour  + GST


0.55 % of the loan balance, whichever is lower of the two.

Fee for our insurance advice = $3,750 + GST for minimum 15 hours of work calculated at $250 per hour + GST.

c. If you decide not to act on my advice or upon arranging an approval letter, if the loan is not drawn down by you for any reason, then I will charge you an hourly fee of $250 + GST for the services performed. This will be based on the time it has taken to prepare my advice. The average charge for this service is $5,000 + GST which is calculated at minimum of 20 hours x $250 per hour + GST.

We will invoice you for this fee and it will be payable on the 20th of the month following the cancellation of your policies. Details of how to make payment will be included on the invoice.

Complaints Process

If you are not satisfied with my service, you can make a complaint through the following methods:

  • By logging into the Trail client portal and pressing on the “Make a Complaint” button on the bottom right of the page.
  • By contacting me directly
  • By sending an email to Vinay Grover on [email protected]

Once we receive a complaint, we follow an internal procedure to ensure we address the issue. Our process will:

  • Acknowledge your complaint within 2 working days 
  • Inform you how we will address the complaint
  • Gather any information that will help us resolve the complaint
  • Aim to resolve the complaint within 15 working days. 
  • If we cannot resolve the complaint within this timeframe, we will update you regarding the next steps.

If you are not satisfied with how we addressed or resolved your complaint, you can contact the Financial Services Complaints Limited. They are an independent dispute resolution service that costs you nothing to use and will help us resolve any disagreements or finalise outstanding complaints. Their contact details are:

Financial Services Complaints Limited
Level 4, Sybase House, 101 Lambton Quay, Wellington 6011

Availability of Information

This information can be provided in hardcopy upon your request.